Oct’24 Feature Update

Simplified Login 🔓

We have introduced two new streamlined login options for enhanced security and convenience. Users can now choose between Google Sign-In or an email-based login.

Previously, our login system relied on usernames, passwords, and 2FA, but for those with Google-linked emails, we recommend transitioning to Google Sign-In. This option simplifies the process by linking all your dashboard accounts under one Google login, offering a faster and more secure experience.

For those who prefer not to use Google Sign-In, our email-based login still provides robust security with password and 2FA protection.

Key benefits:

Mobile Web for Analytics 📱

Experience analytics on-the-go with the enhanced Transaction and Refund Analytics now optimized for mobile web.

With the growing need for mobility and real-time data access, this feature enables you to access important transaction insights and refund statistics directly from your mobile device, ensuring that you can stay on top of your business performance from anywhere. The mobile web experience is designed to be intuitive and responsive, giving you a seamless and efficient interface for analyzing your data, without the need for a desktop.

Key benefits:

• Real-time data access: Keep track of transaction success rates, refunds, and performance metrics in real-time, wherever you are.

• Mobile optimization: The interface is tailored for mobile devices, making it easy to navigate and interact with data on smaller screens.

• In-depth insights: Quickly view detailed analytics for transactions and refunds, helping you make faster, more informed decisions even when on-the-go.

This enhancement ensures that you never miss out on critical business insights, enabling you to monitor your transactions, spot trends, and act promptly—all from the convenience of your mobile device.

Error Analysis 🔍

Easily analyze errors with our new graph feature, designed to help you track and understand error messages in relation to your success rates.

Our advanced graph provides a visual representation of error messages, enabling you to identify trends and patterns in real time. As you monitor your success rate, the graph allows you to determine if there are any spikes in error messages that coincide with drops in success. This correlation is crucial for diagnosing potential issues within your system.

Key benefits:

• Visual Tracking: The intuitive graph visually displays error messages alongside your success rates, making it easy to spot anomalies and patterns at a glance.

• Enhanced Troubleshooting: By correlating error spikes with drops in success rates, you can quickly pinpoint the root causes of performance issues, leading to faster resolutions.

• Proactive Management: Stay ahead of potential problems by identifying error trends before they significantly impact your operations. This allows for timely interventions and adjustments to maintain better success rate.

Mandates Transaction Funnel 📊

Easily track the entire mandate process, from notifications to payment completion, with a comprehensive view of each stage. Identify drop-offs and gain actionable insights to improve user experience.

Key benefits:

• End-to-End Tracking: Monitor every step, from notification to final payment, and understand how users engage with your system.

• Identify Drop-Off Points: Detect where users abandon the process due to technical, user, or business-related issues, and take steps to improve.

• Mitigation Tools: Use automatic retries for technical errors and retarget users for business-related failures to reduce disruption and increase conversions.

• Enhanced User Experience: Resolve issues to ensure a smoother, more reliable payment journey and build user trust.

Optimize your mandate processes with the Mandates Journey feature to reduce drop-offs and improve outcomes.

Capacity Management 📈

Ensure seamless operations and optimal performance during high-traffic periods with our Capacity Management tool. Designed to provide flexibility and prevent slowdowns, this tool empowers you to manage and scale your transaction capacity effortlessly during peak events, such as sales promotions and high-demand business cycles.Key Features

Key benefits:
Real-Time TPS Monitoring

• Monitor Live Transaction Data: Access near real-time data on your Transactions Per Second (TPS) to understand your transaction traffic patterns and processing capabilities.

• Traffic Pattern Insights: Gain insights into your historical transaction trends, allowing you to compare actual traffic with your capacity requests.

Capacity Requests and Scalability

• Request Additional Capacity to Handle Transaction Volume: Seamlessly raise requests for increased TPS capacity when you anticipate higher transaction volumes.

• Self-Managed Capacity Scaling: Manage your capacity requests independently, enabling you to quickly adapt to changing business demands without relying on external support.

Alerts and Automated Notifications

• Request Status Updates: You will receive automated notifications when your capacity request is raised and approved. These status updates keep you informed throughout the process.

• Proactive TPS Alerts: We will receive immediate alerts when your TPS is nearing its predefined limits, allowing us to take timely action to prevent potential service disruptions and downtime.

Whats next?

•  Direct Support Communication: Eliminate the hassle of back-and-forth communication with our support team by logging all capacity requests directly through the dashboard.

• Flexible Scalability for Peak Times
  Whether managing an unexpected traffic spike or preparing for recurring busy periods, the tool provides the flexibility to scale your transaction capacity as needed. By ensuring that your systems remain responsive and robust during high-demand events, you can focus on delivering exceptional customer experiences without worrying about infrastructure limitations.