Physical mandate overview and setup

Merchants can create NACH Debit physical mandates in LotusPay.

Merchants that have subscribed to this feature benefit from access to physical scan mandate processing in LotusPay.

There are hundreds of destination banks live for physical mandates. You can see the current list here (look for the ACH DR column).

LotusPay then moderates the soft data and scan images, and sends them for processing in the banking system. Once NPCI acknowledges each request, a mandate is created with a Unique Mandate Reference Number (UMRN). The destination bank responds with the accept or reject status a few days later. Mandate statuses can be received via web-hook, API and CSV export.

All sponsor banks require that you take the paper mandate from the customer. Some sponsor banks require you to archive the paper mandate with the bank.

NPCI gives strict specifications for physical mandates. The regulations strictly require a wet signature on the paper mandate, and strictly prohibit editing of the scan/photo. The soft data must precisely match the paper data.

Getting started:

Merchants can use their own utility code in LotusPay. You can benefit from having a single integration for physical mandates, eMandates, and ACH debit transactions, and the option to work with your own utility code, your own sponsor bank or even multiple sponsor banks.

Please get in touch with our sales team to know more.