Email notifications
LotusPay sends email notifications to merchants regarding important events. LotusPay sends email notifications to customers too, and merchants can opt out of these.
Emails to merchant
LotusPay sends email notifications to merchants when:
A merchant account is created.
Subject: "Welcome to LotusPay - [merchant account name]"
An email to the customer fails.
Subject: "Your email to [debtor_email] couldn't be delivered."
An ACH Debit Collection is created.
Subject: "ACH Debit Collection created [ID]"
A source variant physical is returned to pending status.
Subject: "Source [ID] - Physical source returned to pending status."
A source variant physical is moved by LotusPay to withdrawn status.
Subject: "Source [ID] - Source withdrawn by LotusPay."
An import is validated or processed.
Subject: "Import [ID] for [Sources/ACH Debits/External Mandates] has been [validated_partial/validated_full/processed]"
A report is ready.
Subject: "Report [ID] for [Sources/Mandates/Debits] is ready"
If you are not receiving email notifications, check your spam/junk folder and add support@lotuspay.com
and no-reply@lotuspay.com as a contact in your email account. If you're still not receiving email notifications, please contact us by emailing support@lotuspay.com.
Emails to customer
Your customers will receive an email notification in the following situations. Merchants can opt out of LotusPay sending these emails to customers, and can opt in to be Bcc'd on these emails (to their operations email ID).
When you invite a customer to authorise a mandate.
Subject: "[Merchant name] has invited you to authorise a NACH mandate."
Body: "Mandate request - [Merchant name] would like you to authorise a NACH Debit mandate ([Source ID]) on your bank account. Your reference: [reference1 value]. If you have a query, please contact [merchant_name] at [merchant_email_id] [merchant_support_phone]"
Body additional for eMandates: "Click here to review and submit."
Body additional for physical mandates: "Please print and sign the attached mandate and submit it to your [merchant name] representative."
To confirm the setup of a mandate, or if the mandate should fail, be cancelled, or expire.
Subject: "You have authorised the NACH Debit mandate request [source ID]"
"Mandate authorised - You have authorised a NACH mandate with [merchant_name]. Mandate summary [Table of mandate details]. If you have a query, please contact [merchant_name] at [merchant_email_id] [merchant_support_phone]"
Body additional for physical mandates and eSign eMandates: "You can expect your mandate to be activated within a few working days. You will be notified by email if the mandate activation fails."
Payment notification, the day before an ad hoc (one-off) payment is due to be charged.
Body: "This is a quick reminder that [merchant_name] will be debiting your bank account ending [Masked bank account number] ([Bank name]) for Rs [Amount] on [Date]. Please ensure there are sufficient funds in your account to avoid payment failure and penalty charges from your bank. If you have a query, please contact [merchant_name] at: [merchant_email_id] [merchant_support_phone]"
If a payment is cancelled or fails.
"Payment cancelled - Your payment has been cancelled. If you have a query, please contact [merchant_name] at: [merchant_email_id] [merchant_support_phone]"
"Payment failed - Your payment [Payment ID] has failed. If you have a query, please contact [merchant_name] at: [merchant_email_id] [merchant_support_phone]"
When a failed payment is retried.
This is the same as Payment notification above.
When a new subscription is set up. This will contain the frequency and amount. Customers will not receive an email notification before each subscription payment is collected.
Body: "[merchant_name] has created a subscription for you [subscription_name] which will take Rs [amount] [interval]. This subscription would be via your mandate [mandate_id] with [mandate_bank_name]."
If a subscription amount is changed or when a subscription expires or is cancelled.
Body: "Your subscription of Rs [amount] to [merchant_name] has been cancelled. No further payments will be charged under this subscription. If you have a query, please contact [merchant_name] at: [merchant_email_id] [merchant_support_phone]"