Amend a physical source

Physical pending sources can be amended.

Source is LotusPay's name for a request to create a mandate. Source once submitted is of no further use if the mandate is created - all the details can be seen in the mandate, and the mandate has a UMRN assigned by NPCI.

Source for variant emandate_api and emandate_esign cannot be amended. You can withdraw these sources and create new ones instead.

Source for variant physical can be amended if it is in pending status. This is relevant if you need to correct any errors in the source to match with the scan image (especially if it's a handwritten mandate), or if the source needs updating before customer authorises it (you can download a new PDF of the paper mandate).

To amend a pending physical source:

1. Click on Sources in the left menu.

2. Find the source and click on the ID.

3. Click the yellow "Edit" icon next to the field that you want to edit. Edit the value then click on the yellow "Save" icon next to the field. The page will refresh and show the updated source.

Only the following fields can be edited in pending physical sources:

• Amount Maximum

• Amount Collection

• Date First Collection

• Date Final Collection

• Debtor Account Number

• Reference 1