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Gateway Configuration

Merchant can configure their payment gateway accounts on Juspay using this PG Control Centre under Payment module on the Juspay Dashboard.

After procuring credentials from chosen Gateways/ Payment Service Provider (PSP), merchants need to configure those credentials here to route transactions via Juspay.

1. Steps to configure a Gateway.

Step 1.1

Access the Gateways Module

Step 1.2

Select Environment

Choose the environment for the gateway account:

Live (Production) – for real transactions
Sandbox (Test) – for testing and integration

If the Live / Production environment is enabled for this gateway, any test or real transactions routed through it will result in actual charges. Ensure configuration accuracy before enabling or processing payments ⚠️

Step 1.3

Assign a Gateway Reference ID

When adding multiple accounts for the same PSP (e.g., Stripe SG and Stripe MY), a reference ID helps identify the correct account for routing.

Merchants must pass the correct gateway reference ID in the respective API calls if multiple accounts exist.
If only one account is configured, this field is optional.
🔴 Watch Video and Learn more about Gateway Reference ID

Step 1.4

Enter Gateway Credentials

Step 1.5

Review and Save

Step 1.6

Webhook Information

Step 1.7

Payment Method & Currency Configuration

Select the Payment Methods you want to enable via Juspay such as Cards, FPX (Malaysia), PayNow (Singapore), QRIS (Indonesia), GCash (Philippines), GrabPay, or Dana.

In the Payment Method Configurations screen, select the currencies you want to enable for this gateway.

(Important for SEA merchants):
By default, INR is selected as the primary currency. If you are operating in South East Asia, ensure to enable your local transaction currencies (e.g., SGD, MYR, PHP, IDR, THB, etc.) under Supported Currencies to avoid transaction failures or currency mismatch issues.

Click Proceed, then select Yes, Enable it in the confirmation dialog.

Step 1.8

Configuring Advanced Features

Step 1.9

Review and Finish

2. Steps to Update a Configured Gateway.

Follow the steps below

3. Steps to Enable/Disable and Delete a Gateway.

Follow the steps below

Select the Gateway you want to enable or disable from the list of gateways.
In the Gateway Summary page, click Settings and choose Enable PG or Disable PG.
A confirmation popup will appear. Click Yes, Enable it or Yes, Disable it to proceed.
The gateway status will be updated, and a confirmation message will be displayed.
Click Settings » Select Delete Gateway ⚠️ » Confirm the deletion

Note

Once psp deleted no refund can be processed be careful before opting to delete a gateway configuration.

Disabling will anyhow process the refund

Important Notes for SEA Merchants

Ensure your PSP credentials are region-specific (e.g., Xendit Indonesia, Stripe Singapore, 2C2P Thailand).
Verify API keys correspond to your live or sandbox environment.
Always test gateway integrations using sandbox mode before enabling live transactions.
Contact SEA Support for help with configuration, credential validation, or account linkage.