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Complaint Status

Process Parameters

Request

Response

                      requestId
                      *
                      

String

Mandatory

Unique uuid-v4 string

Example: abcd-12345-abcd-12345

                      service
                      *
                      

String

Mandatory

Value: in.juspay.hyperapi

                      payload
                      *
                      

JSON

Mandatory

Parameters required to call Hyper SDK API

                      action
                      *
                      

String

Mandatory

String Value : upiComplaintStatus

Example:- upiComplaintStatus

                      originalUpiRequestId
                      *
                      

String

Mandatory

Unique Complaint Request id of the complaint on which status check is required. (gatewayComplaintId received in raise complaint API)

Example:- Eg - APL0f018ee5bc8b428fb979cb4a53ea9bde

                      originalTransactionUpiRequestId
                      *
                      

String

Mandatory

Unique Transaction Request id on which status check is required. 35 character alphanumeric. Should always start with the merchant prefix provided.

Example:- Eg - APL0f018ee5bc8b428fb979cb4a53ea9bde

                      type
                      
                      

String

Optional

Possible values: COMPLAINT / DISPUTE

                      signature
                      *
                      

String

Mandatory

Base 64 encoding of signaturePayload and Protected .

                      protected
                      *
                      

String

Mandatory

Base 64 encoding of the below parameters.

                      kid
                      *
                      

String

Mandatory

Key ID to identify the public-private key pair used for signature generation.It will be provided to you by the Juspay team.

Example: uat833359804655bb748702e324111

                      Alg
                      *
                      

String

Mandatory

Asymmetric algorithm used. Will be RS256 in this case..

Example:- RS256

                      signaturePayload
                      *
                      

String

Mandatory

Signature payload is a stringified JSON of the details mentioned in the below table.

                      merchantCustomerId
                      *
                      

String

Mandatory

Merchant generated unique profile id for the customer.

                      merchantId
                      *
                      

String

Mandatory

Unique identifier associated with an account created by juspay.Ex: stock

                      merchantChannelId
                      *
                      

String

Mandatory

As provided by Juspay.

                      timestamp
                      *
                      

String

Mandatory

Time when request is created in milliseconds.

Adjustment Code Table