Outages

Ensure uninterrupted online payments with real-time system health updates.

Interruptions in payments

Payment systems are intricate, involving multiple entities such as issuing banks, networks, orchestrators, aggregators, gateways, and acquiring banks. With such complexity, technical issues at the ecosystem level are unavoidable. Online payments can encounter delays or failures due to intermittent system fluctuations, planned server downtimes, and unforeseen system errors. To keep your online payments uninterrupted amidst this complexity, we’ve developed a robust algorithm: Juspay Outages.

Juspay Outages

Juspay Outages utilizes advanced mathematical models to continuously analyze payment data from upstream and downstream systems, determining their health status. It meticulously tracks payment failures across various gateways, methods, banks, and card brands in real-time, at both individual merchant account and aggregate Juspay levels. This granular analysis enables real-time evaluation and decision-making regarding the ecosystem’s health status.

Juspay Outages promptly detects and alerts end-users about technical issues, ensuring uninterrupted payment experiences. With its ability to swiftly identify ecosystem fluctuations and downtimes, the algorithm enhances reliability and customer satisfaction.

Feature Details

  • Payment Methods supported: All payment methods

  • Platforms Supported: Android, iOS, Web & mWeb

  • Supported Juspay Integrations :

    • Juspay HyperCheckout (Payment Page)

    • Juspay Express Checkout SDK (EC Headless SDK)

    • Juspay Express Checkout API

    • Juspay PayV3 (iFrame integration on Web)

  • UX Configurable: Yes

  • Merchants live: Bigbasket, Zepto, ICICI Prudential Life Insurance, etc..

Explainer Video

Frequently Asked Questions

When does the customer see the outage message during a transaction?

What changes are required by my PA/PG to support this feature?

Last updated 1 year ago