---
page_source: https://docs.juspay.io/retry/docs/how-to-integrate/troubleshooting--faqs
page_title: Troubleshooting & FAQs
---


# Things to keep in mind!



> **Note**
> * Retry feature does not work for merchant who have orderID == TransactionID
> * No Retry Support for the pending transactions




### Troubleshooting



> **Error**
> 1. Retry is enabled but not visible to users. 
>    
>    * Please check if the release has been completed and stabilised for Retry.
>    
>    * Post the release, Retry should be displayed to all the users incase of transaction failures. However, in rare instances, the flow might not appear initially due to the device cache. In such cases, the latest bundle will be downloaded in the second run, visible to users.
> 2. Retry is shown with no payment options.
>    
>    * In some cases, Retry screen can be shown without any payment options. For instance, only BNPL option is enabled on the retry screen and the user is not eligible for that BNPL option. In this case, the retry screen will be displayed with no payment method.




### FAQ’s



## FAQs:

### 1. What payment methods are supported by Retry?

Retry supports various payment methods, including UPI, credit/debit cards, net banking, and popular digital wallets.

### 2. What are the integration efforts required from merchants for Retry?

There won’t be any integration efforts required from the merchant’s side. Juspay will solely enable the feature seamlessly.

### 3. How many payment options can be shown in Retry?

Payment options shown on the retry screen is configurable

### 4. How much time does it take to enable Retry for users?

The Retry flow can be made live within 2 days once the necessary configurations are completed.

### 5. Can the Retry screen be shown to guest/new users?

Yes, the Retry flow can be shown to all the transaction failures irrespective of the guest/new users. Depending on the business use case, you can promote the payment methods to the users.