---
page_source: https://docs.juspay.io/outages/docs/outages/description
page_title: Description
---


# Outage




### Feature Benefits



* Reliable ecosystem health status updates, calculated in real time
* Leverages data at Juspay aggregate level for high responsiveness
* Detects outages with precision at various levels (Card brand, Bank, UPI handle, PSP app, Wallet, payment partner level)
* Enhances customer trust through superior payment experiences
* Maintains high payment success rates amidst ecosystem fluctuations


### How it Works




#### **Granular Ecosystem Health Monitoring** 



Juspay Outage monitors health of the ecosystem with high precision across all payment methods and their sub types:

* Card transactions: Monitored at card network and bank levels.
* UPI transactions:
  
  * Monitored for UPI Collect (using handles) and UPI Intent (using PSP apps) flows.
  * Outage status is monitored for individual UPI handles and PSP apps as well.
* Net banking: Monitored at bank level.
* Wallet transactions: Monitored for different wallet partners.


#### Severity Levels & Global Outages



* After real-time analysis of payment failures, Juspay Outages categorizes ecosystem health into the following levels:
  
  * Good: Indicates the payment method is functioning well without any technical issues, allowing users to proceed with transactions confidently. No action is required.
  * **Fluctuating** : Denotes intermittent payment failures with the specific method. Users may opt for alternative methods if available.
  * **Down** : Signifies continuous failures with the payment method, advising users to switch to an alternative.
* Juspay sets various tolerance thresholds to distinguish between Fluctuating and Down statuses: **Aggressive, Default (Recommended), and Lenient.** 
  
  * Merchants can choose from these threshold options or set custom thresholds as needed
* In addition to merchant level data, Juspay Outages also uses the aggregate data from other merchants using Juspay to assess system health faster and accurately. 
  
  * This global information helps individual merchants to alerts users about fluctuations and downtimes in advance and thereby helps in reducing the overall impact on success rates.

> **Note**
> Juspay Outages are already enabled for merchants using **Juspay Hypercheckout (Payment Page).** Please reach out to your Business Key Account Manager in case you have any queries.




### Design Variations Available



* Outage messages can be displayed on payment page, right below the impacted payment instruments.
  
  * Payment instruments that have **Fluctuating**  health status can be highlighted with an error messages
    
    ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/outages/Screen%2001.png)
    *Fluctuation error message*
  * Payment instruments that are experiencing **Downtime**  can be highlighted with an error messages or can be greyed out completely so that users can’t choose them
    
    ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/outages/Screen-02.png)
    *Instrument greyed out during Downtime*
* The text of the outage message is customizable as per your design requirements 
  
  ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/outages/Screen-03%20(1).png)
  *Configurable outage text*


### 🔘 Button: [Login to Integrate](https://portal.juspay.in/marketplace?id=c8e668f8-dad2-4172-b60e-7ee42d206765&name=Outages)



**Analytics** 

You can use the Outage Module section on the top right corner in Juspay Dashboard to check for any real time Outages on the current ecosystem.