---
page_title: Troubleshooting & FAQs
product: One Time Mandate
page_source: https://juspay.io/in/docs/one-time-mandate/docs/one-time-mandate/troubleshooting--faqs
llms_txt: https://juspay.io/in/docs/llms.txt
product_llms_txt: https://juspay.io/in/docs/one-time-mandate/llms.txt
---


# Things to keep in mind!



> **Note**
> * Please ensure that UPI one-time mandate feature is enabled at gateway end.
> * Please ensure that the Emandate flag and payment method (as UPI collect and UPI intent) under Mandates/Subscriptions section are enabled under the respective gateway in Juspay dashboard.
> * Not all UPI Apps will be eligible for UPI Autopay, please make sure you check the eligibility of the UPI App for UPI Autopay with the[UPI Application Eligibility for Mandate](https://docs.juspay.in/upi-autopay/docs/how-to-integrate/upi-application-eligibility-for-mandate)



> **Error**
> 
> #### **UPI one-time mandate is enabled but isn't working, what do I do?** 
> 
> 
> 
> If UPI Autopay**** flow isn't working, please verify the gateway through which the transaction was processed and confirm whether Emandate flag and payment method (as UPI collect and UPI intent) under Mandates/Subscriptions section are enabled on that specific gateway. Additionally, examine for issues related to Priority Logic routing.




### FAQs



**1. What if the user wants to change the bank account?** 

Mandate once set is unique for merchants, acquiring PSP, Issuing PSP, and Issuer combinations. It is not possible to change the bank account once a mandate has been set. Consumers will have to set up a new mandate if the underlying bank account is to be changed.

**2. Are there any limitations on the amount?** 

Users will not be asked to enter any PIN for < ₹2000 for subsequent debits. (User will need to enter the PIN for the first debit, in case no amount is debited within 1 min of mandate authentication). For amount > ₹2000, UPI PIN will be required for all subsequent debits. Maximum allowed amount per debit — up to 1 lac (can be 2 lakhs depending on merchant category)

**3. Which apps are currently supporting recurring mandates?** 

All the apps are supporting this feature as of now.

**4. Is there a chance of transaction success and mandate failure and vice versa ?** **And how to handle this ?** 

No, there wont be any case with successful block of the transaction amount with mandate failure.

**5. If the order amount of the mandate registration transaction is refunded, would the mandate still be in active state ?** 

Yes, the order amount of the successful mandate registration transaction can be refunded and the mandate status would be in active state unless mandate revoke request is raised by customer/merchant.

---

## See Also

- [Go-Live](https://juspay.io/in/docs/one-time-mandate/docs/one-time-mandate/golive)
- [Analytics & Monitoring](https://juspay.io/in/docs/one-time-mandate/docs/one-time-mandate/analytics--monitoring)