---
page_source: https://docs.juspay.io/mandates/docs/how-to-integrate/troubleshooting--faqs
page_title: Troubleshooting & FAQs
---


# Things to keep in mind!



> **Note**
> * Please ensure that the UPI Autopay feature is enabled at gateway end.
> * Please ensure that the Emandate flag and payment method (as UPI collect and UPI intent) under Mandates/Subscriptions section are enabled under the respective gateway in Juspay dashboard.
> * Not all UPI Apps will be eligible for UPI Autopay, please make sure you check the eligibility of the UPI App for UPI Autopay with the[UPI Application Eligibility for Mandate](https://docs.juspay.in/upi-autopay/docs/how-to-integrate/upi-application-eligibility-for-mandate)



> **Error**
> 
> #### **UPI Autopay is enabled but isn't working, what do I do?** 
> 
> 
> 
> If UPI Autopay**** flow isn't working, please verify the gateway through which the transaction was processed and confirm whether Emandate flag and payment method (as UPI collect and UPI intent) under Mandates/Subscriptions section are enabled on that specific gateway. Additionally, examine for issues related to Priority Logic routing.




### FAQs



**1. What if the user wants to change the bank account?** 

Mandate once set is unique for merchants, acquiring PSP, Issuing PSP, and Issuer combinations. It is not possible to change the bank account once a mandate has been set. Consumers will have to set up a new mandate if the underlying bank account is to be changed.

**2. What if the user revokes the mandate, how will the merchant get to know?** 

There will be a notification to the merchant from their respective acquiring PSP whenever a consumer revokes, pauses mandates from their UPI App

**3. How do you handle failed debit attempts?** 

Failed mandates can be retried up to two times. If retries also fail, then mandate execution needs to be done again with pre-debit notification. Merchants will have an option to enable Auto retries at Juspay end.

**4. Are there any limitations on the amount?** 

Users will not be asked to enter any PIN for < ₹2000 for subsequent debits. (User will need to enter the PIN for the first debit, in case no amount is debited within 1 min of mandate authentication). For amount > ₹2000, UPI PIN will be required for all subsequent debits. Maximum allowed amount per debit — up to 1 lac (can be 2 lakhs depending on merchant category)

**5. Who sends the notifications to the consumer?** 

Merchants should trigger a notification API to the acquiring PSP/Bank at least 24 hours before execution. This notification must be sent by the issuing PSP/Bank to the consumer at least 24 hours before the debit time. Notification should be sent between a window of 48–24 hours before the mandate execution time.

**6. What is the time window allowed for a debit attempt after the 24-hour notification?** 

Notification API needs to have details on the time of debit etc. and hence execution has to happen only at a mentioned time

**7. Which apps are currently supporting recurring mandates?** 

All the apps are supporting this feature as of now.