--- page_source: https://juspay.io/sea/docs/dashboard-sea/docs/payments/orders page_title: Orders --- # Orders Module: A Comprehensive Guide ## Overview The Orders module is the central hub for managing all customer orders within the Euler dashboard. It provides a complete set of tools for tracking, investigating, and acting on orders from the moment they are created until they are settled. This module is designed for a wide range of users, including: * **Operations Teams** : For daily monitoring and management of order flows. * **Customer Support** : To quickly find order details and resolve customer queries. * **Finance and Accounting** : For tracking transactions, refunds, and settlements. * **Administrators** : For a complete overview and control of all order-related activities. ## Accessing the Module 1. **Log in** to the Juspay Dashboard. 2. From the main navigation menu on the left, click on **Orders** . 3. The navigation URL for this module is [https://portal.juspay.in/orders](https://portal.juspay.in/orders). ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/dashboard/Orders%201.png) *Orders* ## Listing and Filtering Orders ### The Order List When you first access the page, it displays a paginated list of the most recent orders. This is not an exhaustive list of all orders in the system but rather a manageable subset to provide a quick overview. To find specific orders, you must use the search and filtering tools. ### Basic vs. Advanced Search The page offers two modes for finding orders: * **Basic Search** : Designed for quick lookups based on the most common identifiers. It is always visible at the top of the page. Also Basic search is agnostic of date & time. You can search back in history with these fields irrespective of the time range selected. * **Advanced Search** : Provides a comprehensive set of filters for more complex and specific queries. This is accessible via a dedicated button. Using Advanced Search you can perform search for last 3 months data. ### Basic Search The Basic Search bar includes the following fields: * **Search by** : A dropdown to select the type of identifier you want to search for. The options are: * `Order ID` * `Transaction ID` * `Customer ID` * `Refund ID` * **Date Range** : A date picker to filter orders by their creation date. ### Advanced Search 1. Click the **Advanced Search** button to open a modal with a wide range of filtering options. 2. The advanced search allows you to query orders from the last **90 days** for production environments and **30 days** for sandbox environments. 3. The available fields in Advanced Search include: * **All Basic Search fields** , plus: * **Status** : Filter by one or more order statuses. * **Order Type** : Filter by the type of order (e.g., `MANDATE_PAYMENT`, `ORDER_PAYMENT`). * **Currency** : Filter by the currency of the transaction. * **Order Amount** : Specify a condition (Equals, Less Than or Equal, Greater Than or Equal) and an amount. * **Retrieval Reference Number (RRN)** : A unique number generated by the bank for a transaction. * **Transaction UUID** : The universally unique identifier for a transaction record in the system. * **EPG Transaction ID** : The transaction identifier from the External Payment Gateway. * **Card ISIN** : The issuer identification number for the card used. * **Card Last Four Digits** : The last four digits of the payment card. * **UDF Fields (1-10)** : Search based on custom data. 4. Click **Apply** to filter the order list. ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/dashboard/Orders%202.png) *Orders - Advanced Search* ### Customizing Columns You can control what information is displayed in the order list. 1. Click the **Customize Columns** button. 2. Check the boxes for the columns you want to see. You can choose from any of the fields defined in the Order Information section of the [Inspect Order Details](https://juspay.io/in/docs/dashboard/docs/payments/order-details)[](https://juspay.io/in/docs/dashboard/docs/markdown-generated-pages/inspect-order-details)document. 3. Click **Save** to apply your changes. ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/dashboard/Orders%203.png) *Customizing Columns* ## Key Features * **[Inspect Order Details](https://juspay.io/in/docs/dashboard/docs/payments/order-details)** : Dive deep into a specific order to see all related information. * **[View Transactions and Refunds](https://juspay.io/in/docs/dashboard/docs/payments/transactions)** : Track the complete lifecycle of payments and refunds for an order. * **[Process Refunds](https://juspay.io/in/docs/dashboard/docs/payments/refunds)** : Initiate and manage full or partial refunds. * **[Manage Chargebacks](https://juspay.io/in/docs/dashboard/docs/payments/order-details)** : View and update the status of chargeback disputes. * **[View Offers](https://juspay.io/in/docs/dashboard/docs/payments/offers)** : See any discounts or promotions applied to an order. * **[View UDF Parameters](https://juspay.io/in/docs/dashboard/docs/payments/order-details)** : Inspect custom data fields sent with an order. * **[View Settlements and Recon Data](https://juspay.io/in/docs/dashboard/docs/payments/settlements--recon)** : Track the settlement status of an order. * **[Access Metadata](https://juspay.io/in/docs/dashboard/docs/payments/order-details)** : View technical details about the payment form and associated invoice. * **[Manage Customer Communications](https://juspay.io/in/docs/dashboard/docs/payments/webhooks)** : See a log of all notifications sent for an order and send payment reminders. ## Permissions and Roles Access to the Orders module and its features is controlled by the `orders` permission in your user role. * **Read-Only Access** : Users can view all information within the module but cannot perform any actions (like processing refunds or sending reminders). * **Read-Write Access** : Users have full access to all viewing and action-oriented features in the module.